Retail Sales Associate / Floater Nf01

U.S. Marine Corps•Beaufort, SC

About The Position

Marine Corps Community Services (MCCS) seeks a Retail Sales Associate to provide high-quality customer service and sales support in Marine Corps Exchange stores. Associates deliver a welcoming customer experience across store service and sales touchpoints and may work at checkout, in a sales area or specialty category, or at the customer service desk. The role includes meeting personal and department sales goals and supporting the execution of service programs, promotions, and events. The associate assists customers with locating, selecting, and purchasing merchandise; processes sales and returns through the point-of-sale system; handles cash and assigned change funds; and supports merchandise presentation, replenishment, inventory, and security. The role also involves communicating product and promotion information, identifying opportunities for additional sales, addressing customer concerns, and following store service, safety, and operating standards. Some duties may vary by assignment, including food handling, customer services such as Western Union, light custodial work, stocking, lifting, and—at gas stations—outdoor work and fuel-lane maintenance. Firearms or ammunition positions have additional background and eligibility requirements. This is a mixed position requiring the ability to lift and carry objects up to 45 pounds independently and objects over 45 pounds with assistance. Employment is subject to applicable background checks and other requirements described in the posting. The announcement states that selected applicants may be changed to part-time or full-time at management’s discretion.

Requirements

At least 1 year of experience working in a customer- and sales-focused environment is preferred.
Ability to read and understand operating standards and procedures for service, service recovery, sales, and store brand standards, and to execute them properly.
Ability to work in a high-performance environment and commit to service and sales goals.
Attention to detail.
Ability to lift and carry objects up to 45 pounds independently and objects over 45 pounds with assistance.
Successful completion of applicable background checks; employment is contingent upon successful completion of a National Agency Check and Inquiries (NACI).
For positions involving firearms or ammunition: complete DD Form 2760 and meet the applicable eligibility requirements; ability to successfully obtain or maintain a Tier 3 background investigation.
For gas-station positions, may be required to work indoors and outside and handle or clean up hazardous materials or substances, using appropriate protective gear when required.

Nice To Haves

Cash-handling, basic-math, and register experience are strongly preferred.
Food-handling safety training, handling, and certification may be required depending on assignment.
Training in handling Western Union and other customer services may be required depending on assignment.

Responsibilities

Provide courteous, high-quality customer service and sales support throughout the store.
Assist customers with locating, selecting, and purchasing merchandise, and take ownership of resolving customer problems and concerns.
Meet personal and department sales goals and identify opportunities for add-on sales through suggestive and consultative selling.
Process sales and returns using the point-of-sale system; handle cash, make change, bag or wrap merchandise, and complete related sales records.
Maintain assigned merchandise areas, including merchandising, displays, product placement, pricing, signage, and appearance to brand standards.
Assist with inventories and ensure accountability and security of assigned areas and funds; identify and reduce risks of loss or theft.
Support managers with service programs, promotions, and events; communicate product outs and relay customer comments and concerns.
Learn and communicate product, brand, value-story, program, and promotion information, partnering with specialists and managers to answer customer questions.
Follow operating and service policies, safety standards, and workplace hazard and incident reporting procedures.
Participate in training to develop service, selling, and professional skills.
As assigned, monitor fitting rooms, perform light housekeeping, sort and replenish merchandise, stock, set planograms, make price changes, and complete inventory counts or corrections.
As assigned, complete required food-handling or customer-service training, perform light lifting or custodial duties, or assist with gas-station fuel-lane maintenance and hazardous-material cleanup while wearing required protective gear.
Perform other duties as assigned.