Retail Sales Associate / Nf01 / Softlines

U.S. Marine Corps • Beaufort, SC

1d • Onsite

About The Position

Marine Corps Community Services (MCCS) seeks a Sales Associate for its Marine Corps Exchange stores. The role provides customer service and sales support throughout the store, creating a “Dress Blue Experience” that encourages customers to return. Associates may be assigned to checkout, a sales area, a specialty category, or the customer service desk, and are responsible for personal and department sales goals.

The position involves helping customers locate, select, and purchase merchandise; processing sales and returns; handling payments and a change fund; and maintaining the merchandising, display, and appearance of assigned areas. Associates may also replenish and sort merchandise, assist with inventory and security, monitor fitting rooms, and perform light housekeeping. They support service programs, promotions, and events, communicate product questions and customer feedback to managers and specialists, and identify opportunities for add-on sales.

Associates are expected to follow service, safety, merchandising, and workplace policies; resolve customer concerns promptly and follow up; and participate in training that develops service, sales, and professional skills. Depending on assignment, duties may include food-handling training, customer-service transactions such as Western Union, light custodial work, stocking, planograms, price changes, and inventory counts. Firearms/ammunition positions have additional background and certification requirements, while gas-station positions may involve outdoor work, fuel-lane maintenance, and hazardous-material handling.

This is a mixed position requiring the ability to lift and carry objects up to 45 pounds independently and objects over 45 pounds with assistance. Appointees may be changed to part-time or full-time at management’s discretion. Employment is contingent on applicable background checks, and direct deposit is mandatory.

Requirements

• Ability to read and understand operating standards and procedures for service, service recovery, sales, and store brands, and to execute them properly.
• Ability to work in a high-performance environment and commit to service and sales goals.
• Attention to detail.
• Ability to lift and carry objects up to 45 pounds independently and objects over 45 pounds with assistance.
• For positions involving firearms or ammunition, ability to successfully obtain and maintain a Tier 3 background investigation and complete required DD Form 2760 certification.
• For gas-station assignments, ability to perform duties that may include indoor and outdoor work, fuel-lane maintenance, and handling or cleanup of hazardous materials; protective gear must be worn when required.

Nice To Haves

• At least one year of experience working in a customer- and sales-focused environment is preferred.
• Cash-handling, basic-math, and register experience are strongly preferred.
• Depending on assignment, food-handling safety training or training for Western Union and other customer services may be required.

Responsibilities

• Provide courteous, world-class customer service and sales support at store service and sales touchpoints.
• Meet personal and department sales goals and support corporate service programs, promotions, and events.
• Help customers locate, select, and purchase merchandise; answer product questions in coordination with specialists and managers.
• Complete sales and return transactions using the point-of-sale system; handle payments, make change, bag or wrap purchases, and maintain assigned change funds and sales records.
• Maintain merchandising, displays, signage, product placement, and the appearance of assigned areas according to brand standards.
• Assist with inventory, accountability, and security; identify and reduce risks of loss or theft.
• Sort and replenish merchandise, communicate product outs, and perform assigned tasks such as stocking, planograms, price changes, and inventory counts or corrections.
• Resolve customer problems promptly, take ownership, follow up, and alert a supervisor or appropriate contact when needed.
• Relay customer comments and concerns to the Sales or Experience Manager and identify add-on sales opportunities through suggestive and consultative selling.
• Follow safety regulations, report hazards, injuries, occupational illnesses, and property damage, and adhere to EEO and anti-harassment standards.
• Participate in training to develop service, selling, time-management, interpersonal, and other professional skills.
• As assigned, monitor fitting rooms, perform light housekeeping, complete food-handling or customer-service training, or assist with gas-station duties.

Benefits

• Stability of Federal Civilian Service
• Quality of Work Life Balance
• Competitive Pay
• Comprehensive Benefit Packages
• Marine Corps Exchange and Base Facility Privileges
• Federal employee benefits package; eligibility depends on position type and other factors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed