Retail Sales Associate Nf01 Electronics

U.S. Marine Corps•Beaufort, SC

About The Position

The Retail Sales Associate provides advanced product knowledge, educated recommendations, and a “Dress Blue Experience” to customers throughout their Marine Corps Exchange shopping experience. The position supports personal and department sales goals, helps develop team members’ product knowledge, and assists with store sales programs, promotions, and events. The role may involve checkout, other sales departments, specialty categories, or the customer service desk, depending on coverage needs. The position reports to the Sales Manager. The associate delivers courteous, world-class customer service by proactively engaging customers, offering assistance and suggestive selling, addressing customers by rank when appropriate, and following up to ensure problems are resolved. The associate supports merchandising standards, reduces risks of loss or theft, adheres to safety and equal employment opportunity standards, and participates in corporate training and professional development. Duties may also include special orders, customer services, stocking, light custodial work, merchandise lifting, planograms, price changes, inventory tasks, and keyholder responsibilities.

Requirements

At least one year of experience working in customer sales.
Demonstrated knowledge of selling techniques.
Ability to train others on operating standards and procedures for sales, signing, merchandising, and store brand standards, and to execute and coach those standards effectively.
Ability to work in a high-performance atmosphere with commitment to service and sales goals.
Attention to detail.
Adhere to safety regulations and standards.

Nice To Haves

Knowledge of replenishment and merchandise management.

Responsibilities

Provide advanced product knowledge and educated recommendations to customers.
Meet personal and department sales goals through suggestive and consultative selling.
Coach Sales Associates on product knowledge and store operating standards in assigned categories.
Work with team members to develop product knowledge and continue learning about store brands and products.
Educate customers, answer product questions, provide suggestions, and relay customer comments and concerns to the Sales Manager.
Ensure sale, advertising, and promotional items are signed and placed according to brand standards.
Work with the Sales Manager to achieve daily and weekly sales goals.
Assist Sales Managers and the Brand Integrity Manager with planning and executing sales programs, promotions, and merchandise-related events.
Build customer loyalty and help team members identify and resolve customer problems and concerns.
Communicate unresolved problem-resolution issues with the Experience Manager.
Understand and explain MCX value stories, programs, and promotions, and uphold the Marine Corps Exchange’s values and mission.
Identify and reduce risks of loss and theft.
Participate in organizational and corporate training, and work with the Training Specialist on training goals, compliance, licenses, certifications, and position-based learning plans.
Deliver courteous customer service, engage customers proactively, offer assistance and suggestive selling, and address customers by rank when appropriate.
Assist customers in a friendly manner, follow service policies, resolve problems quickly, and follow up to ensure resolution; seek supervisor or designated assistance when needed.
Follow safety regulations and promptly report workplace hazards, injuries, occupational illness, and property damage to the immediate supervisor.
Support equal employment opportunity principles and prevention of sexual harassment.
May handle customer special orders and merchandise requests.
May perform light custodial duties, light lifting, stocking, planogram setup, price changes, and inventory counts and corrections; may have keyholder responsibility.
Perform other duties as assigned.