Retail Softlines Sales Lead
About The Position
The Retail Softlines Sales Lead is the in-store expert for their business or department, with guidance from the Assistant Store Manager and Store Manager. The Lead helps execute brand standards, deliver excellent customer service, and provide direction to teammates. They lead by example, foster an inclusive and supportive store environment, and help teammates connect their work to the store’s goals and customer experience. The Lead helps plan and organize department work, support hiring and onboarding, train and coach teammates, and ensure merchandising, presentation, replenishment, safety, loss prevention, and operating standards are followed. The role also supports general store supervision and may assist across the store as needed.
Requirements
- Flexible availability, including nights, weekends, and holidays.
- Ability to stand, bend, stoop, reach, push, pull, and repetitively lift items weighing 15 to 35 pounds up to 25 times per hour.
- Ability to stand or walk for extended periods of up to four hours.
- Ability to work at heights greater than four feet using a ladder, aerial lifting device, or platform.
- Ability to perform repetitive motions for short periods, up to two hours continuously.
Nice To Haves
- Prior retail sales experience or other customer-focused experience.
Responsibilities
- Support building and hiring a strong team by observing in-store interviews and department tours.
- Build a people-first culture by connecting with teammates and contributing to mutual trust, respect, and store recognition.
- Plan and organize work up to 30 days ahead with guidance from the Assistant Store Manager, including workforce needs and assignments for daily work, projects, game plans, and store events.
- Leverage teammates to meet brand standards, execute programs and processes, and delegate tasks according to priority.
- Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
- Assist the store leadership team with general store supervision in accordance with Company policies and procedures.
- Train teammates on company procedures and programs, including onboarding new teammates and cross-training current teammates.
- Coach and develop oneself and others, including teaching the reasoning behind tasks, plans, and processes such as Protection Plans, Scorecards, and Loss Prevention.
- Lead by example and help teammates understand how their responsibilities support organizational goals and an exceptional shopping experience.
- Create an inclusive environment where teammates and customers feel welcome, safe, and respected.
- Follow safety, loss prevention, and standard operating procedures.
- Maintain confidentiality of Company information.
- Support the team across the store as needed.
- Perform other tasks as assigned by management.
Benefits
- A suite of benefits is offered; details are available at www.benefityourliferesources.com.
- Compliance with applicable state paid leave requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
