Softlines

U.S. Marine Corps•Beaufort, SC

About The Position

The Retail Sales Specialist provides advanced product knowledge, informed recommendations, and a Dress Blue Experience to customers throughout their Marine Corps Exchange shopping experience. The role is responsible for meeting individual and department sales goals and may provide coverage at checkout, in other sales areas, in specialty categories, or at the customer service desk. The position reports to the Sales Manager. The Specialist develops selling skills through training, keeps current on store brands and products, educates customers, and helps teammates build category knowledge. The role supports sales programs and promotions, maintains promotional signage and displays to brand standards, encourages customer loyalty, and helps identify and resolve customer concerns. It also includes customer service, suggestive selling, risk reduction, safety compliance, and participation in corporate training and organizational development activities. Depending on assignment, duties may include handling special orders, food handling, Western Union or other customer services, light custodial work, lifting and stocking merchandise, setting planograms, price changes, inventory counts and corrections, and keyholder responsibilities. The incumbent must be able to lift and carry objects up to 20 pounds independently and objects over 20 pounds with assistance.

Requirements

At least one year of experience working in customer sales.
Demonstrated knowledge of selling techniques.
Ability to train others on operating standards and procedures for sales, signing, merchandising, and store brand standards, and to execute and coach these standards with skill and confidence.
Ability to work in a high-performance environment with commitment to service and sales goals.
Attention to detail.
Ability to lift and carry objects up to 20 pounds independently and objects over 20 pounds with assistance.

Nice To Haves

Knowledge of replenishment and merchandise management is preferred.
May require food handling safety training, handling, and certification.
May require training and handling of Western Union and other customer services offered.
May have keyholder responsibility.

Responsibilities

Provide advanced product knowledge, educated recommendations, and a Dress Blue Experience to customers.
Meet personal and department sales goals and work with the Sales Manager to achieve daily and weekly sales goals.
Coach Sales Associates and help team members develop product knowledge in assigned categories.
Learn about the brands and products sold and educate customers by answering questions and offering suggestions.
Identify opportunities for add-on sales through suggestive and consultative selling.
Ensure sale, advertising, and promotional items are signed and placed according to brand standards.
Assist Sales Managers and the Brand Integrity Manager with planning and executing corporate sales programs, promotions, and merchandise-related events.
Build and nurture loyal Marine Corps Exchange customers.
Encourage team members to identify and address customer problems and concerns; communicate outstanding resolution issues to the Experience Manager.
Understand and communicate MCX value stories, programs, and promotions, and support the Marine Corps Exchange mission and core values.
Identify and reduce risks of loss or theft.
Participate in organizational and corporate training, and work with the Training Specialist on training goals, compliance, licenses, certifications, and position-based learning plans.
Proactively engage customers, address them by rank when appropriate, offer assistance and selling advice, and communicate in a friendly manner.
Follow service policies, take action to resolve customer problems, follow up to ensure resolution, and seek supervisor or point-of-contact assistance when needed.
Adhere to safety regulations and standards and promptly report workplace hazards, injuries, occupational illness, and property damage to the immediate supervisor.
Support equal employment opportunity principles and prevention of sexual harassment.
As assigned, handle customer special orders and merchandise requests; perform duties such as food handling, customer services, light custodial work, light lifting, stocking, planogram setup, price changes, and inventory counts or corrections.
Perform other duties as assigned.