SALES ASSOCIATE (Softlines)- FLEX

NEXCOM•Jacksonville, FL

About The Position

As a Sales Associate, you will represent the company and its brand while helping build its reputation for valuing customers. You will assist customers in identifying their needs and finding relevant products and services. The role requires learning about merchandise and communicating product information in an educational, insightful, and professional manner, while maintaining a positive, service-oriented approach. This position involves customer service and sales, maintaining store appearance, processing transactions, supporting inventory procedures, and completing assigned work reliably. Work is typically performed indoors, though outdoor assignments may occur depending on location. The schedule may include early mornings, evenings, weekends, and holidays.

Requirements

Basic knowledge of products and merchandise.
Strong interpersonal and communication skills, including the ability to communicate effectively with customers, peers, and management.
Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to communicate by telephone using proper etiquette.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to multitask while attending to customers and remain flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Enthusiastic, friendly, and energetic approach, with a desire to provide outstanding service.
Ability to meet the physical demands of the role, including standing for at least two consecutive hours; frequent moving, talking, hearing, reaching, and grabbing; occasional stooping, kneeling, crouching, and ladder climbing; and lifting at least 25 pounds and up to 50 pounds in some departments.
Availability to work a variety of hours, which may include early mornings, evenings, weekends, and holidays.

Nice To Haves

Retail experience is preferred but not required.
High school graduation or equivalent is preferred.

Responsibilities

Proactively engage with customers, ask questions, listen to their needs, and direct them to merchandise.
Inform customers about upcoming events, promotions, mobile offers, and the STAR card, and provide premier customer service.
Build positive, inclusive, and respectful relationships and take accountability for actions and outcomes.
Maintain the appearance of the store.
Cross-sell and upsell products, understand the store layout, and recommend current trends and promotions based on individual customer needs.
Learn product features and trends and use company tools and technology to provide customers with product knowledge and specifications.
Use a point-of-sale system to process cash transactions, exchanges, discounts, gift cards, credit cards, and debit cards; handle cash accurately.
Complete paperwork, reports, and reconciliations.
Complete inventory processes, ensure merchandise is properly checked in and accurately ticketed, and participate in periodic inventories as needed.
Adhere to the assigned work schedule and follow through accurately and completely on work assignments.
Perform other duties as assigned.