T-Mobile Retail Sales Associate LEXINGTON | N Lee Hwy Avg. All in $30

Arch Telecom•Lexington, VA

1d•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates work as part of a retail team to represent the T-Mobile brand and Arch Telecom’s core values. They create energy around products and services, prioritize customers, build meaningful relationships, and develop expertise in understanding customer needs and recommending device and service solutions. This is a learning role, with training intended to build the skills needed for promotion to Mobile Expert. The role involves helping customers continue their shopping journey, demonstrating technology, recommending personalized solutions and accessories, and guiding customers through purchases with thoughtful questions and clear information. Associates use digital tools to demonstrate coverage, plans, services, and device and account features. They complete training on store experiences, systems, processes, and reference resources, and work with colleagues across sales, business, and customer service to resolve issues and identify small-business leads.

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time work (40 hours) or part-time work (20 or more hours).
Strong desire to learn customer-advocacy skills and build meaningful customer connections.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.

Nice To Haves

Six months of customer service and/or sales experience; retail experience is preferred.

Responsibilities

Learn and develop customer-service skills while providing a high-quality customer experience and building customer loyalty.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
Recommend personalized device, service, accessory, and Internet of Things solutions.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Address service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans, services, and device and account features, including inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with colleagues across channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and contribute to shared accountability for company success.