T-Mobile Retail Sales Associate FOUNTAIN HILLS | N Saguaro Blvd Avg. All in $30

Arch Telecom • Fountain Hills, AZ

4d • Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates work as part of a retail team to represent the T-Mobile brand and Arch Telecom’s core values. They create energy and excitement around products and services, prioritize customer needs, and build meaningful customer relationships. This is a learning role: associates work with their team to develop the skills and expertise needed to pursue promotion to Mobile Expert after completing training.

Associates learn customer service and sales while providing a high-quality customer experience. They help customers continue their shopping journey, demonstrate technology, recommend personalized devices, services, and accessories, and guide customers through purchases. They also learn digital tools and company systems, complete training, collaborate with colleagues across business and customer service channels, and help resolve customer issues and identify small-business leads. The position is available as full-time (40 hours) or part-time (20+ hours).

Requirements

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability for either full-time work (40 hours) or part-time work (20 or more hours).
• Six months of customer service and/or sales experience; retail experience preferred.
• Strong desire to learn and develop customer advocacy skills and meaningful customer connections.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
• Ability to balance customer experience and performance goals.

Nice To Haves

• Retail experience.

Responsibilities

• Help customers continue their shopping journey, whether it began online, through Customer Care, or in-store.
• Explore customers’ individual needs and provide hands-on demonstrations of current technology.
• Work alongside teammates to recommend personalized device, service, accessory, and Internet of Things solutions.
• Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
• Address service and sales needs with patience, honesty, and empathy.
• Learn to use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills and processes, systems, and reference resources.
• Partner with colleagues across business and customer service channels to resolve issues and create a seamless customer experience.
• Identify and hand off small-business leads.
• Build peer relationships and contribute to shared accountability for company success.
• Provide a first-class customer experience while working toward performance goals.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises upon reaching attainable milestones.
• Career advancement opportunities.
• Discounted T-Mobile wireless plan.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, rewards, and other bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED