T-Mobile Retail Sales Associate WAUKEGAN | N Lewis Ave Avg. All in $30 Spanish Speaking
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates are brand ambassadors who bring the T-Mobile brand to life as part of a retail team. They create enthusiasm around products and services, focus on customers’ needs, and build new and lasting customer relationships. This is a learning role: associates develop the skills and expertise needed to pursue promotion to Mobile Expert after completing training. Associates learn and practice customer service while delivering a high-quality customer experience and building loyalty. They help customers continue their shopping journey, demonstrate technology, recommend personalized device, service, and accessory solutions, and guide customers through purchases with patience, honesty, and empathy. They learn to use digital tools and complete training on store experiences, systems, processes, and reference resources. Associates also partner with employees across business and customer-service channels to resolve issues, identify small-business leads, and contribute to a seamless customer experience. The listed hourly pay range is $15.00–$30.00. The role is available as full-time (40 hours) or part-time (20+ hours).
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for full-time (40 hours) or part-time (20+ hours) work.
- Strong desire to learn and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail-environment experience.
Responsibilities
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
- Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address sales and service needs with patience, honesty, and empathy.
- Learn to use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with employees across business and customer-service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and share accountability for the company’s success.
- Provide a first-class customer experience while working with the team.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
