T-Mobile Retail Sales Associate WAUKEGAN | N Lewis Ave Avg. All in $30 Spanish Speaking

Arch Telecom•Waukegan, IL

6d•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the United States. Mobile Associates work as part of a retail team to represent the T-Mobile brand and create an energetic, customer-focused shopping experience. This is a learning role: associates complete training and build the skills and expertise needed to prepare for promotion to Mobile Expert. Associates help customers continue their shopping journey, explore their needs, see technology demonstrations, and find personalized devices, services, accessories, and Internet of Things products. They guide customers through purchases with thoughtful questions and clear answers, address service and sales needs with patience and empathy, and use digital tools to demonstrate coverage, plans, and device or account features. Associates also partner with colleagues across retail, business, and customer service channels to resolve issues and support a seamless customer experience.

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time (40 hours) or part-time (20 or more hours) work.
Six months of customer service and/or sales experience.

Nice To Haves

Retail-environment experience is preferred.
Competitive drive and confidence in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learning and sharing best practices.
Ability to balance customer experience and performance goals.
Strong desire to learn and build meaningful connections with customers.

Responsibilities

Help customers continue their shopping journey, whether they started online, through Customer Care, or in a store.
Explore customers’ individual needs and provide hands-on demonstrations of technology.
Recommend personalized device, service, accessory, and Internet of Things solutions.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Address service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans and services, and device and account features, including inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with employees across channels to resolve customer issues and provide a seamless experience.
Identify and hand off small-business leads.
Build peer relationships and share accountability for the company’s success.