T-Mobile Retail Sales Associate LONG BRANCH | Broadway Avg. All in $30 Spanish or Portuguese Speaking Preferred
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates work as part of a retail team to represent the T-Mobile brand and create an energetic, customer-focused experience. They build relationships with customers, learn to identify customer needs, and educate, demonstrate, and recommend devices and services. This is a learning role intended to build the skills and expertise needed for promotion to Mobile Expert after training completion. The role includes helping customers continue their shopping journey, demonstrating technology, recommending personalized device, service, and accessory solutions, and guiding customers through purchases. Associates use digital tools to demonstrate coverage, plans, and services, and to review and troubleshoot devices and accounts. They complete training on the in-store experience, systems, processes, and reference resources, and work with colleagues across business and customer service channels to resolve issues, identify small-business leads, and deliver a seamless customer experience. The position is located at the Broadway store in Long Branch, New Jersey. Spanish or Portuguese speaking is preferred. Full-time availability (40 hours) or part-time availability (20+ hours) is accepted.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time work (40 hours) or part-time work (20 or more hours).
- Strong desire to learn customer advocacy skills and build meaningful connections with customers.
- Competitive drive and confidence in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, and serve customers.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
- Spanish or Portuguese speaking.
Responsibilities
- Learn and build proficiency in customer service while providing a best-in-class customer experience and building customer loyalty.
- Help customers continue their shopping journey, whether they started online, through Customer Care, or in-store.
- Explore customer needs and provide hands-on demonstrations of technology in the store.
- Recommend personalized device, service, accessory, and Internet of Things solutions.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans, and services, and to inspect, review, and troubleshoot devices and accounts.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with colleagues across business and customer service channels to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to team accountability and success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
