T-Mobile Retail Sales Associate LONG BRANCH | Broadway Avg. All in $30 Spanish or Portuguese Speaking Preferred

Arch Telecom•Long Branch, NJ

1d•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores across the U.S. Mobile Associates work as part of a retail team to represent the T-Mobile brand and create an energetic, customer-focused experience. This is a learning role: associates build the skills and expertise needed to prepare for promotion to Mobile Expert after completing training. The role focuses on helping customers find personalized wireless products and services, building customer relationships, demonstrating technology, and guiding customers through purchases. Associates use digital tools to explain coverage and plans, inspect and troubleshoot devices and accounts, and support customer onboarding. They partner with colleagues across retail, business, and customer service channels to resolve issues and provide a seamless experience. The posting lists an average all-in amount of $30, competitive hourly pay, uncapped commission, milestone-based automatic raises, and sales incentives. Full-time employees are eligible for health benefits. The role is available full-time (40 hours) or part-time (20+ hours). Spanish or Portuguese speaking is preferred.

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time work (40 hours) or part-time work (20+ hours).
Six months of customer service and/or sales experience.

Nice To Haves

Retail environment experience is preferred.
Spanish or Portuguese speaking is preferred.

Responsibilities

Learn and build proficiency in customer service while delivering a high-quality customer experience and building customer loyalty.
Help customers continue their shopping journey, whether it began online, through Customer Care, or in the store.
Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
Recommend personalized device and service solutions, including accessories and Internet of Things (IoT) devices.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Address sales and service needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage and explain plans and services.
Inspect, review, and troubleshoot devices and customer accounts.
Complete training on the in-store experience, skills and processes, systems, and reference resources.
Partner with employees across channels to resolve issues and create a seamless customer experience.
Identify small-business leads and hand them off successfully.
Build strong peer relationships and contribute to shared company success.