T-Mobile Retail Sales Associate FOUNTAIN HILLS | N Saguaro Blvd Avg. All in $30

Arch Telecom•Fountain Hills, AZ

6d•$15 - $30•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates work as part of a Retail Team to represent the T-Mobile brand and create an energetic, customer-focused experience. This is a learning role: associates build the skills and expertise needed to move into a Mobile Expert position after completing training. The role involves helping customers find products and services that fit their needs, demonstrating technology, and guiding customers through purchases with patience, honesty, and empathy. Associates use digital tools to explain coverage and plans, demonstrate devices and account features, and help troubleshoot. They work with store peers and teams across business and customer service to resolve issues, connect customers with appropriate support, and identify small-business leads. The position offers hourly pay of $15.15–$30.00, with uncapped commission potential and sales incentives. The posting allows either full-time availability of 40 hours or part-time availability of 20 or more hours per week.

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time work (40 hours) or part-time work (20 or more hours).
Six months of customer service and/or sales experience; retail experience is preferred.
Strong desire to learn customer advocacy skills and build meaningful customer connections.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.

Nice To Haves

Retail environment experience.

Responsibilities

Learn and build proficiency in customer service while providing a high-quality customer experience and building customer loyalty.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of current technology in the store.
Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Address service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and share accountability for company success.