Retail Sales Associate - Womens Shoes, Los Cerritos Center - Full Time

Macy's•Cerritos, CA

About The Position

As a Retail Selling Colleague in the Women’s Shoes department, you combine results-driven selling with genuine hospitality to create standout shopping experiences. You learn about customers’ needs, provide personalized recommendations, connect them with appropriate products and services, and use product knowledge and a personal approach to build trust, achieve sales goals, and inspire loyalty. The position is focused on customer service and selling, not just cashiering. You help maintain a clean, organized, inviting, and shoppable sales floor and fitting rooms. You review sales goals, learn about new arrivals, popular products, trends, and promotions, and engage customers through friendly, personal conversations. Throughout the day, you recover the floor and fitting rooms, update signs and pricing, assist with merchandise moves, share loyalty program benefits, complete transactions, and thank customers. You collaborate with colleagues to serve customers and the community, contribute to individual and store results, and continually learn and improve. This is a full-time position; full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Interest in meeting daily sales goals, meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities.
Ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders; and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers.

Responsibilities

Welcome customers and engage them in friendly, personal conversations to understand their needs and build customer relationships.
Offer personalized product recommendations and explain products and services using product knowledge.
Work toward daily sales goals through customer engagement and effective selling behaviors.
Share the benefits of the company’s Loyalty program and provide a positive, sincere customer checkout experience.
Process register transactions and assist customers with purchases.
Keep the sales floor and fitting rooms clean, organized, recovered, and shoppable.
Update signs and pricing and support merchandise moves as needed.
Stay informed about sales goals, new arrivals, top-selling items, current trends, and promotions.
Collaborate with colleagues and contribute to individual and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.