Retail Sales Associate - Womens Shoes, Hawthorne Center - Full Time

Macy's•Vernon Hills, IL

14h•$16 - $20•Onsite

About The Position

As a Retail Selling Colleague in the women’s shoes department, you combine results-focused selling with genuine hospitality to create standout shopping experiences. You learn about each customer’s needs, provide personalized recommendations, and connect customers with appropriate products and services. Through customer engagement, product knowledge, and smart selling behaviors, you work toward sales goals, build trust, and encourage customer loyalty. You also help keep the sales floor clean, organized, and inviting. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and top-selling items, and staying informed about trends and promotions. They welcome customers, build personal relationships, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty program benefits, help ensure customers have what they need, and close interactions with a sincere thank-you. Teamwork, continuous improvement, and achieving individual and store results are important parts of the role. The position requires flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week; hours depend on business needs and colleague availability. The role involves frequent customer and colleague interaction, physical activity, and use of computers and other technology.

Requirements

Flexible availability for days, evenings, weekends, and holidays.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Interest in meeting people, learning about them, and sharing information.
Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and a cash register, and process register transactions.

Responsibilities

Welcome customers and engage them in friendly, personal conversations to understand their needs and build customer relationships.
Provide personalized product and service recommendations using product knowledge.
Work toward daily sales goals through customer engagement and smart selling behaviors.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Keep the sales floor and fitting rooms clean, organized, recovered, and shoppable.
Update signs and pricing and support merchandise moves as needed.
Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer interactions.
Help customers complete their shopping experience and thank them sincerely.
Collaborate with colleagues and support one another to serve customers and communities.
Use computers, handheld equipment, and cash registers to perform job functions and process transactions.
Maintain regular, dependable attendance and punctuality.

Benefits

Competitive pay
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice