Retail Sales Associate - Womens Shoes, Downey Stonewood Center - Full Time

Macy's • Downey, CA

3d • Onsite

About The Position

As a Retail Selling Colleague in the Women’s Shoes department, you combine results-driven selling with genuine hospitality to create memorable customer experiences. You learn about customers’ needs, provide personalized recommendations, share product and service information, and use customer engagement and effective selling behaviors to meet sales goals and build loyalty. The role involves more than cashiering: you help keep the shopping area clean, organized, and inviting, and support customers throughout their visit.

Daily work includes preparing the sales floor, reviewing sales goals, learning about new arrivals, popular items, trends, and promotions, and engaging customers in friendly conversations. You maintain a shoppable sales floor and fitting rooms, update signs and pricing, and assist with merchandise moves. You share loyalty program benefits, ensure customers have what they need, and close interactions with a sincere thank-you. Colleagues support one another through honesty, care, and collaboration, and work to improve and achieve individual and store results.

This is a full-time position. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Availability is required for days, evenings, weekends, and holidays.

The position requires frequent customer and colleague communication, use of computers and other technology, and physical activity including standing, lifting, moving, reaching, and climbing ladders. Macy’s describes its workplace as dynamic and inclusive and offers competitive pay and benefits, including health and wellness coverage, a 401(k) match, paid time off, paid holidays, learning and leadership development, and colleague resource groups and volunteer opportunities.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Ability and willingness to acquire new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness, eagerness to start a new venture, and ability to adapt to changing priorities.
• Ability to work independently and contribute to a team.
• Comfort using electronic devices.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Deliver personalized customer service and product recommendations through genuine hospitality and customer engagement.
• Work toward and meet daily sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
• Learn about new arrivals, top-selling items, current trends, and promotions to engage, educate, and sell confidently.
• Keep the sales floor and fitting rooms clean, organized, recovered, and shoppable.
• Update signs and pricing and support merchandise moves as needed.
• Complete customer interactions by sharing loyalty program benefits, ensuring customers have what they need, and offering a sincere thank-you.
• Collaborate with teammates to serve customers and communities and contribute to individual and store results.
• Use computers, handheld equipment, and cash registers to perform job functions and process transactions.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed