Seasonal Commission Sales - Shoes - Los Cerritos Center

Nordstrom•Cerritos, CA

1d•Onsite

About The Position

This seasonal commission sales role is in Nordstrom’s Shoes department at Los Cerritos Center. The employee helps customers find footwear through personalized service, product expertise, and assistance with fit, buckling, and lacing. The role involves building customer relationships, offering trusted style and fit advice, meeting sales goals, and creating an experience that encourages customers to return. Sales associates are supported by fit specialists and a stockroom designed to support a fast-moving department. The position requires delivering Nordstrom’s 5-Point Selling Standard, developing a personal customer base through in-store interactions, outreach, and digital tools, and following up with customers using the 2-2-2 Method, Nordy Club enrollment, and the Personal Book. Associates also help keep the department customer-ready and productive, stay informed about products and trends, and work collaboratively with the team. Hours vary according to business needs and may include evenings, weekends, holidays, event shifts, peak periods, and occasional support for other departments.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped merchandise, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback to earn customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, and merchandise recovery.
Participate in the bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Use the 2-2-2 Method, Nordy Club enrollment, and Personal Book to follow up with customers and build lasting relationships.
Work a flexible schedule based on business needs, including evenings, weekends, holidays, event shifts, and peak periods.
Provide occasional support to other departments as needed.