Retail Sales Associate - Golf Clubs
About The Position
PGA TOUR Superstore is seeking an enthusiastic, self-motivated, flexible team player to help deliver its vision of inspiring people through golf and tennis. Reporting to the Sales and Service Manager, the Hard Goods Associate engages customers in areas including Simulators, Putting Green, Club Repair, and Accessories to drive sales and enhance the customer experience. The role includes helping with front-end operations such as returns, exchanges, and promotions; maintaining merchandise presentation and equipment; demonstrating golf club product knowledge; and assisting with customer fittings. Strong customer service and collaboration with team members are central to success. The position requires flexible availability, including nights, weekends, and holidays. Associates must be able to stand for extended periods, climb ladders, move throughout the store, and lift a 30-pound box overhead. PGA TOUR Superstore is an Equal Opportunity Employer committed to a diverse and inclusive work environment.
Requirements
- Strong listening and interpersonal skills.
- Good verbal and written communication skills and the ability to communicate cross-functionally.
- Basic computer skills and working knowledge of Microsoft Office Suite.
- Ability to organize multiple priorities to meet deadlines and objectives.
- High school diploma or equivalent.
- Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
- Flexible availability, including nights, weekends, and holidays.
- Ability to quickly learn business acumen with appropriate training.
- Strong self-accountability and a proactive drive for results.
Nice To Haves
- Retail sales, customer service, or similar experience.
Responsibilities
- Engage with customers and provide world-class service, building lasting relationships.
- Seek out and assist customers throughout the Hard Goods areas, including Simulators, Putting Green, Club Repair, and Accessories.
- Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty awards, discounts, promotions, and coupons, and assist as needed.
- Maintain merchandise stock and visual presentation in the Hard Goods areas to support sales and customer experience.
- Ensure Hard Goods areas, equipment, and supplies are maintained and operational.
- Keep the Hard Goods area clean and professionally presented.
- Explain golf club features, benefits, and differences to customers using in-depth product knowledge.
- Perform customer fittings using PGA TOUR Superstore-trained fitting techniques.
- Promote ethical conduct, safety, and compliance across departments.
- Assist customers with club fitting, including choosing shafts, grips, and specifications for optimal performance.
- Stay informed about merchandising promotions and marketing events using bulletins on The Links, and maintain promotional merchandising throughout each promotion.
- Inform, educate, and promote customers on products and services.
- Provide the Sales and Service Manager with feedback about operational and merchandising opportunities.
Benefits
- Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
- Company-matching 401(k) retirement plan.
- Vacation time.
- Associate merchandise discount.
- Performance-based bonus opportunities for eligible full-time and part-time associates.
- 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
