T-Mobile Retail Sales Associate HANOVER | Carlisle St

Arch Telecom•Hanover, PA

1d•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores across the U.S. Mobile Associates work as part of a retail team to represent the T-Mobile brand and create engaging customer experiences. This is a learning role in which the associate develops the skills and expertise needed to progress to Mobile Expert after completing training. The associate helps customers continue their shopping journey, identifies individual needs, demonstrates technology, and recommends devices, services, and accessories. They guide customers through purchases with informative answers and a patient, honest, and empathetic approach. The role also involves learning digital tools and in-store processes, resolving customer issues with colleagues across channels, and identifying small-business leads. The position is available full time (40 hours) or part time (20+ hours).

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either a full-time schedule of 40 hours or a part-time schedule of 20 or more hours.
Strong desire to learn and master customer advocacy skills and build meaningful connections with customers.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.

Nice To Haves

Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

Provide a high-quality customer experience and build customer loyalty while developing customer-service skills.
Help customers continue their shopping journey, whether they started online, through Customer Care, or in-store.
Explore customer needs and provide hands-on demonstrations of in-store technology.
Recommend personalized device, service, accessory, and Internet of Things solutions.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing product expertise.
Address sales and service needs with patience, honesty, and empathy.
Learn to use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Partner with colleagues across business and customer-service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and contribute to shared accountability for company success.