T-Mobile Retail Sales Associate CARLISLE | Noble Blvd

Arch Telecom•Carlisle, PA

1d•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates are part of a retail team that represents the T-Mobile brand and Arch Telecom’s core values. They create excitement around products and services, focus on customer needs, and build meaningful customer relationships. This is a learning role: associates work with their team to develop the skills and expertise needed to advance to Mobile Expert after completing training. The role involves delivering a high-quality customer experience while learning customer service and sales skills. Associates help customers continue their shopping journey, explore their needs, demonstrate technology, and recommend personalized device, service, and accessory solutions. They use digital tools to explain coverage, plans, and services, and to support device and account reviews and troubleshooting. Associates complete training on the in-store experience, systems, processes, and reference resources, and partner with colleagues across retail, business, and customer service channels to resolve issues and support customers.

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time work (40 hours) or part-time work (20 or more hours).
Six months of customer service and/or sales experience.

Nice To Haves

Retail environment experience is preferred.
Strong desire to learn and master customer advocate skills and build meaningful customer connections.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to learn and share best practices with peers and store leaders.
Ability to balance customer experience and performance goals.

Responsibilities

Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore individual customer needs and provide hands-on demonstrations of in-store technology.
Recommend personalized device, service, accessory, and Internet of Things solutions.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Approach sales and service needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans, services, and device or account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with colleagues across channels to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and contribute to shared accountability for company success.