T-Mobile Retail Sales Associate HANOVER | Carlisle St

Arch Telecom•Hanover, PA

2d•$10 - $30•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates are part of a Retail Team that brings the T-Mobile brand to life. They serve as brand ambassadors, create enthusiasm for products and services, and focus on customers in a fast-paced retail environment. Associates build customer relationships, learn to identify customer needs, and educate customers about wireless devices and service solutions. This is a learning role intended to build the skills and expertise needed to advance to Mobile Expert after completing training. The role involves helping customers continue their shopping journey, demonstrating technology, recommending personalized device and service solutions, and guiding customers through purchases. Associates use digital tools to explain coverage and plans and to inspect, review, and troubleshoot devices and accounts. They complete training on the in-store experience, skills, processes, systems, and reference resources. Associates also work with colleagues across sales, business, and customer service to resolve issues, identify small-business leads, and provide a seamless customer experience. The position is available full-time or part-time at the Carlisle Street store in Hanover, Pennsylvania. The listed hourly pay range is $10.00–$30.00. Full-time employees are eligible for health benefits. Other offerings include an Employee Stock Ownership Program, commission, milestone-based raises, advancement opportunities, a discounted T-Mobile phone plan, and sales incentives, contests, and rewards.

Requirements

At least 18 years of age.
High school degree or GED.
Six months of customer service and/or sales experience; retail experience preferred.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time (40 hours) or part-time (20 or more hours) work.
Strong desire to learn customer advocacy skills and build meaningful customer connections.
Competitive drive and confidence in a fast-paced sales environment.
Willingness to work with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.

Nice To Haves

Retail environment experience.

Responsibilities

Provide customer service and a high-quality in-store customer experience while building customer loyalty.
Help customers continue their shopping journey, whether they started online, through Customer Care, or in-store.
Explore individual customer needs and demonstrate current technology in-store.
Recommend personalized device, service, accessory, and Internet of Things solutions.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Address service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage and plans and to inspect, review, and troubleshoot devices and accounts.
Complete training on in-store experiences, skills, processes, systems, and reference resources.
Partner with colleagues across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and contribute to shared company success.