T-Mobile Retail Sales Associate MARIETTA | Captain D Seeley Mia Dr Avg. All in $30

Arch Telecom • Marietta, OH

9d • Onsite

About The Position

Arch Telecom’s Mobile Associates work as part of a retail team to represent the T-Mobile brand and create an energetic, customer-focused store experience. This is a learning role: associates complete training and build the skills and expertise needed to prepare for promotion to Mobile Expert. Associates help customers find device and service solutions, develop meaningful customer relationships, and balance customer experience with sales goals in a fast-paced retail environment.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability for full-time (40 hours) or part-time (20+ hours) work.
• Six months of customer service and/or sales experience; retail experience preferred.
• Strong desire to learn and build meaningful connections with customers.
• Competitive drive and confidence in a fast-paced sales environment.
• Willingness to collaborate with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
• Ability to balance customer experience and performance goals.

Nice To Haves

• Retail environment experience.

Responsibilities

• Help customers continue their shopping journey, whether they began online, through Customer Care, or in-store.
• Explore customers’ individual needs and demonstrate technology in-store.
• Use side-by-side selling to recommend personalized device, service, accessory, and Internet of Things solutions.
• Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
• Address service and sales needs with patience, honesty, and empathy.
• Learn to use digital tools to demonstrate network coverage, plans and services, and device or account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills, processes, systems, and reference resources.
• Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
• Identify and hand off small-business leads.
• Build peer relationships and contribute to shared accountability for company success.
• Provide first-class customer service while contributing to a positive team environment.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises when reaching attainable milestones.
• Career advancement opportunities.
• Discounted T-Mobile wireless plan.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED