T-Mobile Retail Sales Associate MARIETTA | Captain D Seeley Mia Dr Avg. All in $30
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates are part of a retail team that brings the T-Mobile brand to life by creating enthusiasm around products and services, prioritizing customer needs, and building meaningful customer relationships. This is a learning role that prepares associates for promotion to Mobile Expert after completing training. Associates help customers continue their shopping journey, explore their needs, and learn about devices and services through hands-on demonstrations and personalized recommendations. They guide customers through purchases with thoughtful questions, informative answers, patience, honesty, and empathy. Associates also learn to use digital tools and complete training on store experiences, processes, systems, and reference resources. The role involves working with colleagues across channels to resolve customer issues, identify and hand off small-business leads, and contribute to a seamless customer experience. The position is available full time (40 hours) or part time (20+ hours).
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time work (40 hours) or part-time work (20+ hours).
- Strong desire to learn customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Six months of customer service and/or sales experience; retail experience preferred.
Responsibilities
- Provide customer service and a high-quality in-store customer experience that builds customer loyalty.
- Help customers continue their shopping journey, whether they started online, through Customer Care, or in a store.
- Explore customer needs and demonstrate devices and technology in store.
- Recommend personalized device, service, accessory, and Internet of Things solutions.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Approach sales and service needs with patience, honesty, and empathy.
- Learn and use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on in-store experiences, skills, processes, systems, and reference resources.
- Partner with business and customer service colleagues to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and share accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
