T-Mobile Retail Sales Associate SALEM | W Main St Avg. All in $30

Arch Telecom • Salem, VA

1d

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the United States. Mobile Associates are part of a retail team that represents the T-Mobile brand, creates excitement about its products and services, and focuses on customers’ needs. This is a learning role: Associates work with their team to develop the skills and expertise needed to pursue promotion to Mobile Expert after completing training.

Associates help customers continue their shopping journey, explore their needs, and learn about devices, service plans, accessories, and Internet of Things devices through demonstrations and personalized recommendations. They guide customers through purchases with thoughtful questions, informative answers, patience, honesty, and empathy. They learn to use digital tools to demonstrate coverage, plans, services, and device and account inspection, review, and troubleshooting.

The role includes completing training on the in-store experience, systems, processes, skills, and reference resources. Associates work with colleagues across sales channels, business, and customer service to resolve customer issues, support a seamless experience, identify and hand off small-business leads, and contribute to the team’s success. The posting offers full-time (40 hours) or part-time (20+ hours) availability. The title listing also advertises “Avg. All in $30.”

Requirements

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability for either full-time (40 hours) or part-time (20+ hours) work.
• Six months of customer service and/or sales experience; retail experience is preferred.
• Strong desire to learn customer advocacy skills and build meaningful customer connections.
• Competitive drive and confidence in a fast-paced sales environment.
• Willingness to work with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
• Ability to balance customer experience and performance goals.

Nice To Haves

• Retail environment experience.

Responsibilities

• Learn and build proficiency in customer service while providing a high-quality customer experience and building customer loyalty.
• Help customers continue their shopping journey, whether it began online, through Customer Care, or in-store.
• Explore customer needs and provide hands-on demonstrations of devices and technology.
• Recommend personalized device and service solutions, including accessories and Internet of Things devices.
• Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
• Approach customer service and sales needs with patience, honesty, and empathy.
• Learn to use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills, processes, systems, and reference resources.
• Partner with colleagues across business and customer service to resolve issues and create a seamless customer experience.
• Identify and hand off small-business leads.
• Build peer relationships and contribute to shared accountability for company success.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises upon reaching attainable milestones.
• Career advancement opportunities.
• Discounted T-Mobile wireless plan.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED