T-Mobile Retail Sales Associate SALEM | W Main St Avg. All in $30

Arch Telecom • Salem, VA

3d • $13 - $30 • Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates work as part of a retail team to represent the T-Mobile brand and create an energetic, customer-focused experience. This is a learning role: Associates build the skills and expertise needed to pursue promotion to Mobile Expert after completing training.

Associates help customers continue their shopping journey, understand their needs, explore technology through hands-on demonstrations, and choose personalized device, service, and accessory solutions. They use digital tools to explain coverage and plans, inspect and troubleshoot devices and accounts, and support customer onboarding. Associates also partner with colleagues across retail, business, and customer service to resolve issues, hand off small-business leads, and deliver a seamless customer experience.

The listed pay range is $12.77–$30.00 per hour. The role offers either full-time availability of 40 hours or part-time availability of 20 or more hours per week.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Six months of customer service and/or sales experience; retail experience preferred.
• Strong desire to learn and build meaningful customer connections.
• Competitive drive and confidence in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
• Ability to balance customer experience with performance goals.
• Ability to stand for long periods.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability for either full-time hours (40 hours) or part-time hours (20 or more hours).

Responsibilities

• Provide customer service and deliver a high-quality customer experience that builds customer loyalty.
• Help customers resume their shopping journey, whether it began online, through Customer Care, or in-store.
• Explore customers’ needs and demonstrate available technology in the store.
• Recommend personalized devices, service plans, accessories, and Internet of Things products through side-by-side selling.
• Guide customers through purchases with thoughtful questions, informative answers, and product expertise.
• Address sales and service needs with patience, honesty, and empathy.
• Use digital tools to demonstrate network coverage and explain plans and services.
• Inspect, review, and troubleshoot devices and accounts using company tools and processes.
• Complete training on the in-store experience, skills, processes, systems, and reference resources.
• Partner with colleagues across channels to resolve issues and provide a seamless customer experience.
• Identify and hand off small-business leads.
• Build peer relationships and contribute to shared accountability for company success.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises upon reaching attainable milestones.
• Career advancement opportunities.
• Discounted T-Mobile wireless plan.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED