Retail Sales Associate, Sherman Oaks Fashion Square - Full Time
About The Position
As a Retail Selling Colleague at Macy’s, you combine results-focused selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, provide personalized recommendations, and connect them with suitable products and services. You build trust and loyalty through customer engagement, product knowledge, and a personal approach while working toward sales goals. The role also includes keeping the sales floor and fitting rooms clean, organized, and inviting. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, popular items, trends, and promotions, and ensuring the sales floor is ready for customers. Throughout the day, they welcome and assist customers, maintain merchandise presentation, update signs and pricing, support merchandise moves, and share loyalty program benefits. Teamwork, dependable service, and continuous learning contribute to individual and store results. This is a full-time position. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and willingness to start a new venture and adapt to changing priorities.
- Ability to work independently and contribute to a team.
- Comfort using electronic devices.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to talk, lift, move constantly, stand, reach, stoop, kneel, crouch, and climb ladders.
- Visual abilities including close vision, color vision, depth perception, and focus adjustment.
- Ability to use computers, handheld equipment, and cash registers, including processing register transactions.
Responsibilities
- Engage customers with a warm welcome and personalized conversations to understand their needs and build customer relationships.
- Recommend products and services using product knowledge and information about new arrivals, popular items, trends, and promotions.
- Work toward daily sales goals and use effective selling behaviors to achieve individual and store results.
- Maintain a clean, organized, and inviting sales floor and recover the sales floor and fitting rooms.
- Update signs and pricing and support merchandise moves as needed.
- Share the benefits of the loyalty program, ensure customers have what they need, and thank them sincerely.
- Collaborate with colleagues and support teammates with honesty, care, and cooperation.
- Use electronic devices and register equipment to perform job functions and process transactions.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
