Seasonal Retail Cosmetics Sales Associate - Origins, Sherman Oaks Fashion Square

Macy's•Los Angeles, CA

3d•$19 - $25•Onsite

About The Position

As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted beauty expert who creates personalized, inspiring shopping experiences that build customer confidence and drive sales. You offer expert product advice, conduct demonstrations, and provide tailored consultations, which may include makeup application and skincare recommendations. You stay current on products, innovations, and trends, and introduce customers to items suited to their needs and style. You build and manage a loyal client base through follow-up, virtual outreach, and personalized service, with the goal of exceeding customer expectations and sales goals. Daily work includes preparing the sales floor, reviewing sales goals and product information, welcoming and assisting customers, maintaining the counter and sales floor, refreshing signage and pricing, and helping with merchandise moves. You share loyalty program benefits, support colleagues, and work to achieve sales and store results. The role also involves opening credit accounts, using clienteling tools to promote offers and launches, participating in sales events, and using point-of-sale technology and digital tools. The position requires flexible availability, including days, evenings, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Full-time colleagues are typically scheduled 30 or more hours per week, while part-time colleagues are typically scheduled 12–24 hours per week.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Welcome customers and create personalized beauty experiences by building relationships and identifying customer needs.
Provide beauty product advice, demonstrations, makeup application, and skincare recommendations.
Educate customers about beauty products, including their benefits and use, and stay current on trends, promotions, and new products.
Build and manage customer loyalty through consistent follow-up, virtual outreach, and personalized service.
Achieve daily sales goals and drive sales and client loyalty.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Use clienteling tools to promote offers and product launches, and participate in sales events.
Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Collaborate with and support colleagues to serve customers and the community.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice