Retail Merchandising Support Associate, Sherman Oaks Fashion Square - Part Time

Macy's • Sherman Oaks, CA

5d • Onsite

About The Position

The Retail Merchandising Support Associate, also known as a Merchandising Colleague or Front of House Colleague, supports an inspiring and seamless in-store experience. The role executes merchandise movement and placement strategies, improves the visual appeal of the sales floor, maintains organized and shoppable displays, and keeps pricing and promotional signage accurate and current. Associates are a welcoming presence on the floor, greet customers, offer assistance, and collaborate with colleagues across departments to support sales and a culture of hospitality.

Daily work includes supporting visual merchandising by updating mannequins, resetting floor layouts, and aligning presentations with company directives. Associates welcome customers, listen to their needs, provide assistance and product guidance, and share loyalty benefits. They maintain the sales floor and fitting rooms by recovering merchandise, updating signs and pricing, replenishing products, and supporting merchandise moves. They also reorganize departments, restock merchandise, and prepare the space for the next business day while working toward sales goals and store results.

This part-time position typically schedules 12–24 hours per week, with hours dependent on business needs and colleague availability. All schedules include weekend shifts; availability for days, evenings, weekends, and holidays is required. The role involves frequent technology use and physical activity, including standing, moving, reaching, and lifting.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to create connections with customers, support sales goals, and participate in sales-boosting events.
• Ability to create a welcoming environment and foster meaningful conversations with customers and colleagues.
• Ability to learn store products and provide customers with guidance based on their wants, product features, and choices.
• Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
• Ability to effectively use point-of-sale technology and digital tools, including a cash register and handheld equipment.
• Ability to work seamlessly with colleagues at all levels and across departments.
• Ability to meet daily sales goal challenges.
• Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift up to 50 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology to perform job functions and process register transactions.

Responsibilities

• Execute merchandise movement and placement strategies and support merchandise moves.
• Enhance sales-floor visual presentation, including updating mannequins and resetting floor layouts in line with company directives.
• Maintain organized, clean, and shoppable sales-floor displays and fitting rooms by recovering and replenishing merchandise.
• Keep pricing and promotional signage accurate and up to date.
• Greet customers, listen to their needs, offer assistance, and provide product guidance.
• Share loyalty benefits and acquire new customers by opening credit accounts.
• Use point-of-sale technology and digital tools to support transactions and the shopping experience.
• Collaborate with colleagues across departments to support sales, meet shared goals, and improve the customer experience.
• Reorganize departments, restock merchandise, and prepare the space for the next business day.
• Work toward daily sales goals and contribute to individual and store results.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed