Retail Merchandising Support Associate, Sherman Oaks Fashion Square - Part Time
About The Position
The Retail Merchandising Support Associate, also known as a Merchandising or Front of House Colleague, helps deliver a seamless and welcoming in-store experience. The role involves executing merchandise movement and placement strategies, enhancing the sales floor’s visual appeal, maintaining organized and shoppable displays, and ensuring pricing and promotional signage is accurate and current. The associate is a visible, welcoming presence who greets customers, listens to their needs, and offers assistance. Associates support visual merchandising by updating mannequins, resetting floor layouts, and aligning displays with company directives. They recover sales floors and fitting rooms, replenish merchandise, update signs and pricing, and support merchandise moves. They also help customers learn about products, promote loyalty benefits and credit accounts, support sales goals, and work with colleagues across departments to prepare the store for customers and maintain an inclusive, positive environment.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to build customer connections, contribute to sales goals, and participate in sales-boosting events.
- Ability to create a welcoming environment and foster meaningful conversations with customers and colleagues.
- Ability to learn about store products and provide guidance based on customer needs, product features, and choices.
- Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
- Ability to use point-of-sale technology and digital tools.
- Ability to work collaboratively with colleagues at all levels and across departments.
- Ability to meet daily sales goal challenges.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours; lift up to 50 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Execute merchandise movement and placement strategies.
- Enhance visual presentation by updating mannequins, resetting floor layouts, and following company merchandising directives.
- Keep the sales floor and fitting rooms clean, organized, recovered, and shoppable.
- Update pricing and promotional signage and replenish merchandise.
- Greet customers, listen to their needs, and provide helpful, welcoming service and product guidance.
- Promote the loyalty program and help acquire customers by opening credit accounts.
- Use point-of-sale technology and digital tools to facilitate transactions and support the shopping experience.
- Collaborate with colleagues across departments to support sales and customer experience goals.
- Meet daily sales goals and participate in sales-boosting events.
- Restock and reorganize the department and prepare it for the next business day.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
