Retail Selling Support Associate - Womens Clothing, Sherman Oaks Fashion Square - Part Time

Macy's•Sherman Oaks, CA

5d•Onsite

About The Position

As a Macy’s Women’s Clothing Selling Support colleague, you help customers express their personal style through genuine, engaging conversations, hospitality, trend awareness, and product knowledge. You circulate the sales floor to understand customer needs, share loyalty program benefits, and guide customers through a seamless shopping experience. The role also supports fitting room and sales floor upkeep, merchandise standards, and fulfillment, helping keep the shopping space clean, organized, and inviting. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and top-selling items, and staying informed about trends and promotions. Throughout the day, they welcome and assist customers, build relationships, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They work collaboratively to achieve individual and store results and provide a sincere, helpful conclusion to each customer interaction. This is a part-time role at the Sherman Oaks Fashion Square location. Part-time colleagues are typically scheduled 12–24 hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Welcome customers and create friendly, personal conversations to understand their needs and build customer relationships.
Use product knowledge and awareness of trends, new arrivals, promotions, and top-selling items to educate customers and support sales.
Work toward daily sales goals and acquire new customers by opening credit accounts and sharing loyalty program benefits.
Help customers through a seamless shopping experience and conclude interactions with a sincere thank-you.
Maintain a clean, organized, and shoppable sales floor and fitting rooms by recovering merchandise and supporting merchandise moves.
Update signs and pricing and help maintain merchandise standards.
Assist with fulfillment as needed.
Collaborate with teammates to support customers and achieve individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice