Retail Sales Associate - Golf Clubs

PGA Tour • Jacksonville, FL

2d

About The Position

The Retail Sales Associate, described in the position summary as a Hard Goods Associate, engages customers in the Hard Goods areas—including Simulators, Putting Green, Club Repair, and Accessories—to drive sales and enhance the customer experience. The role includes supporting front-end operations such as returns, exchanges, and promotions; maintaining merchandise presentation and operational readiness; demonstrating golf-club product knowledge; and assisting with club fittings. The Associate is expected to provide exceptional customer service and collaborate with team members.

The position reports to the Sales and Service Manager. Flexible availability is required, including nights, weekends, and holidays. The role requires standing for extended periods, climbing ladders, moving throughout the store, and lifting a 30-pound box overhead.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities and meet deadlines and objectives.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to quickly learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience.

Responsibilities

• Engage customers throughout the Hard Goods areas and provide world-class service using PGA TOUR Superstore service behaviors.
• Build lasting customer relationships.
• Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons, and assist when needed.
• Maintain merchandise presence in the Simulators, Putting Green, and Accessories areas at a high stock and visual presentation level.
• Keep Hard Goods areas, equipment, and supplies operational and maintain a clean, professional presentation.
• Explain golf-club features, benefits, and differences to customers using product knowledge.
• Perform customer fittings using PGA TOUR Superstore-trained fitting techniques.
• Assist customers with club fittings, including selecting shafts, grips, and specifications for optimal performance.
• Demonstrate ethical conduct, safety, and compliance across departments.
• Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout promotion lifecycles using bulletins on The Links.
• Promote the company’s products and services by informing and educating customers.
• Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED