Retail Sales Associate - Golf Clubs

PGA Tour • Novi, MI

3d

About The Position

A Hard Goods Associate engages customers in the Hard Goods areas—including Simulators, Putting Green, Club Repair, and Accessories—to drive sales and enhance the customer experience. The role also supports front-end operations such as returns, exchanges, and promotions, and helps maintain merchandise at a high stock and visual presentation level. The Associate demonstrates product knowledge, assists with club fittings, and ensures the work areas and equipment are clean and operational. Exceptional customer service and collaboration with team members are central to the role. The position reports to the Sales and Service Manager.

PGA TOUR Superstore describes its culture as a family culture focused on inspiring people through golf and tennis. The company is part of the Arthur M. Blank Family of Businesses and states that it is committed to a diverse and inclusive work environment.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience is preferred.

Responsibilities

• Engage with customers throughout the Hard Goods areas and provide service using PGA TOUR Superstore service behaviors.
• Build lasting customer relationships and promote the company’s products and services.
• Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons, and assist when needed.
• Help maintain merchandise stock and visual presentation in the Hard Goods areas, including Simulators, Putting Green, and Accessories.
• Keep Hard Goods areas, equipment, and supplies operational, clean, and professionally presented.
• Explain golf club features, benefits, and differences to customers using product knowledge.
• Perform customer fittings using PGA TOUR Superstore-trained fitting techniques and assist customers with shaft, grip, and specification selection.
• Follow ethical conduct, safety, and compliance practices across departments.
• Stay informed about merchandising promotions and marketing events using bulletins on The Links, and maintain merchandising presence throughout each promotion.
• Provide feedback to the Sales and Service Manager about operational and merchandising opportunities.
• Collaborate with team members to support the customer experience.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• Full reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED