About The Position

As a Retail Selling Colleague in Women’s Shoes, you combine results-oriented selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, provide personalized recommendations, connect them with appropriate products and services, and work toward sales goals through customer engagement and effective selling behaviors. The role centers on customer service and selling, rather than serving only as a cashier. You help keep the sales floor and fitting rooms clean, organized, and inviting. Daily work includes reviewing sales goals, learning about new arrivals, popular products, trends, and promotions, engaging customers, recovering merchandise, updating signs and pricing, and supporting merchandise moves. You also share loyalty program benefits, ensure customers have what they need, and close interactions with a sincere thank-you. Colleagues are expected to support one another and continue learning to contribute to individual and store results. Schedules depend on business needs and colleague availability. All schedules include weekend shifts. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week.

Requirements

  • Flexible availability, including days, evenings, weekends, and holidays.
  • Regular, dependable attendance and punctuality.
  • Ability to communicate effectively with customers, coworkers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Willingness to meet daily sales goal challenges.
  • Enjoy meeting people, learning about them, and sharing information.
  • Resourcefulness and eagerness to start a new venture, with ability to adapt to changing priorities.
  • Ability to work independently and contribute to team dynamics.
  • Ability to use electronic devices.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands.
  • Ability to stand for at least two consecutive hours and lift at least 25 pounds.
  • Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

  • Provide warm, personalized customer service and build customer relationships.
  • Understand customers’ needs and recommend appropriate products and services.
  • Achieve sales goals through customer engagement and effective selling behaviors.
  • Learn about new arrivals, top-selling products, trends, and promotions.
  • Keep the sales floor and fitting rooms clean, organized, and shoppable.
  • Recover the floor and fitting rooms, update signs and pricing, and support merchandise moves.
  • Share loyalty program benefits and ensure customers have what they need.
  • Collaborate with colleagues and contribute to individual and store results.

Benefits

  • Competitive pay and benefits
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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