Retail Commission Sales Associate - Fine Jewelry, Bellingham Bellis Fair - Flex

Macy's•Bellingham, WA

23h•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge about precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships and work toward sales goals. The role also involves promoting loyalty and warranty programs, supporting inventory, fulfillment, and special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with the team to meet sales goals and uphold operational excellence. Daily work includes preparing and organizing the sales floor, reviewing sales goals and product information, engaging customers, maintaining stock and merchandise presentation, updating signs and pricing, replenishing merchandise, and supporting merchandise moves. Colleagues promote loyalty benefits, use customer names where appropriate, and support one another to deliver strong customer and store results. Flexible availability is required, and schedules include weekend shifts; hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to meet sales goals and support accurate stock presentation, replenishment, and asset protection compliance.
Ability to open credit accounts and share loyalty benefits with customers.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Provide outstanding, welcoming customer service in the Fine Jewelry and Watch Complex.
Use knowledge of precious metals, gemstones, luxury brands, and products to educate customers and recommend items suited to their preferences and budgets.
Build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program and clienteling tools.
Meet and surpass daily sales goals and achieve Client and Protection plan goals.
Promote loyalty benefits, warranty programs, offers, product launches, and credit accounts.
Support inventory, fulfillment, replenishment, stock organization, merchandise moves, and special events.
Ensure merchandise is secure, accurate, well-presented, and properly priced and signed.
Maintain a clean, organized, and shoppable sales floor.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Participate in vendor training, sales events, and ongoing product education.
Collaborate with colleagues to support customers, communities, and store results.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.