Retail Commission Sales Associate - Fine Jewelry, Merritt Island - Flex
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued customer experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select pieces that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. Alongside meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and help ensure the security, accuracy, and presentation of merchandise. You work with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. The role involves preparing and maintaining the sales floor, learning about merchandise, trends, and promotions, engaging customers, processing and replenishing stock, updating signs and pricing, and using point-of-sale and digital tools. Colleagues support one another and aim to improve results through collaboration and ongoing learning. Schedules include weekend shifts and depend on business needs and colleague availability.
Requirements
- 1–2 years of related experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular and dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet and surpass daily sales goals through exceptional service.
Responsibilities
- Provide outstanding, personalized customer service and create welcoming shopping experiences.
- Use product knowledge to educate customers and recommend jewelry and watches suited to their preferences and budgets.
- Build lasting client relationships through consultative selling, hospitality, and the clientele program.
- Meet daily sales goals and achieve client and protection plan goals.
- Promote loyalty, warranty, and protection plan programs, and explain loyalty benefits.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Support inventory, fulfillment, merchandise processing, organization, storage, and replenishment.
- Maintain accurate stock presentation and ensure merchandise security and asset protection compliance.
- Update signs and pricing and support merchandise moves.
- Participate in sales events, special events, vendor training, and ongoing product education.
- Keep the sales floor clean, organized, and ready for customers.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
