Retail Commission Sales Associate - Fine Jewelry, Haywood Mall - Flex
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming and personalized shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and use of the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and assisting with special events. You help ensure merchandise is secure, accurately handled, and impeccably presented, and collaborate with the team to achieve sales goals and operational excellence. Daily work includes preparing the sales floor, learning about new merchandise and promotions, assisting customers, maintaining and replenishing stock, updating signs and pricing, and supporting merchandise moves. You also promote loyalty benefits and provide a courteous close to each customer interaction.
Requirements
- 1–2 years of related experience required.
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Communicate effectively with customers, coworkers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Provide product recommendations and assist with fittings and digital shopping tools.
- Use point-of-sale technology and digital tools effectively.
- Meet and surpass daily sales goals through exceptional service.
- Perform the physical requirements of the position, including talking, lifting, constant movement, standing, and reaching.
- Stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Have close vision, color vision, depth perception, and focus adjustment.
- Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Provide outstanding, personalized customer service and create welcoming shopping experiences.
- Use product knowledge to educate customers and recommend fine jewelry and watches suited to their preferences and budgets.
- Build client relationships through consultative selling, hospitality, and use of clientele tools.
- Meet sales goals, including Client and Protection plan goals, and promote loyalty, warranty, and credit programs.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Use point-of-sale technology and digital tools to support transactions and enhance the shopping experience.
- Support inventory, fulfillment, processing, presentation, organization, storage, and replenishment of merchandise.
- Maintain a clean, organized, secure, accurate, and shoppable sales space; update signs and pricing and support merchandise moves.
- Participate in sales events, vendor training, and ongoing product education.
- Support special events and collaborate with colleagues to achieve sales and operational goals.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
