Retail Commission Sales Associate - Fine Jewelry, Tippecanoe Mall - Flex
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select pieces suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and assisting with special events. You help maintain merchandise security, accuracy, and presentation, and collaborate with the team to achieve sales goals and operational excellence. Daily work includes preparing and organizing the sales floor, reviewing sales goals and product information, engaging customers, maintaining stock presentation and replenishment, updating signs and pricing, supporting merchandise moves, and communicating loyalty benefits. Colleagues are expected to provide excellent service, collaborate with teammates, and continually learn and improve. The position requires flexible availability for days, evenings, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week.
Requirements
- 1–2 years of related experience.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology, digital tools, and handheld equipment.
- Ability to stand for at least two consecutive hours and perform the physical requirements of the position, including lifting at least 25 pounds, constant moving, reaching, stooping, kneeling, crouching, and climbing ladders.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Provide knowledgeable, welcoming customer service and personalized product recommendations in the Fine Jewelry and Watch Complex.
- Educate customers about fine craftsmanship, precious metals, gemstones, luxury brands, and products suited to their preferences and budgets.
- Build customer relationships through consultative selling, hospitality, and use of clientele tools.
- Meet sales goals and achieve Client and Protection plan goals.
- Promote loyalty, warranty, and credit account programs and communicate their benefits.
- Support inventory processing, fulfillment, stock organization, replenishment, merchandise moves, and accurate signs and pricing.
- Maintain merchandise security, accurate stock presentation, and asset protection compliance.
- Participate in sales events, special events, vendor training, and ongoing product education.
- Use point-of-sale technology and digital tools to process transactions and improve the shopping experience.
- Help keep the sales floor clean, organized, and shoppable, and collaborate with teammates to support customers and store results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
