Retail Commission Sales Associate - Fine Jewelry, Fashion Square - Flex
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and the clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with the team to meet sales goals and uphold operational excellence in the Fine Jewelry department. The role includes preparing and maintaining the sales floor, staying informed about new arrivals, best sellers, trends, and promotions, and engaging customers throughout their visit. Colleagues maintain stock processing, presentation, organization, storage, replenishment, signage, pricing, and merchandise moves; share loyalty benefits; and provide a sincere, personalized close to each interaction. Full-time colleagues are typically scheduled for 30 or more hours per week and part-time colleagues for 12–24 hours. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales goals and client and protection plan goals.
Responsibilities
- Deliver welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
- Use product knowledge to educate customers and recommend jewelry and watches that suit their tastes, preferences, and budgets.
- Build client relationships through consultative selling, hospitality, and use of clientele tools and programs.
- Meet daily sales goals and achieve client and protection plan goals.
- Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Use point-of-sale technology and digital tools to complete transactions and support the shopping experience.
- Support inventory, fulfillment, merchandise processing, presentation, organization, storage, replenishment, signage, pricing, and merchandise moves.
- Maintain merchandise security, accuracy, asset protection compliance, and a clean, organized, shoppable sales floor.
- Participate in sales events, vendor training, and ongoing product and trend education.
- Collaborate with teammates to support special events and achieve individual and store results.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
