Retail Commission Sales Associate - Fine Jewelry, Merritt Island - Flex

Macy's•Merritt Island, FL

3d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select merchandise suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. You work toward sales goals, promote loyalty and warranty programs, support inventory, fulfillment, and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and uphold operational excellence in the department. Daily work includes preparing and maintaining an organized, shoppable sales floor; reviewing goals, new arrivals, best sellers, trends, and promotions; welcoming and assisting customers; processing, presenting, storing, organizing, and replenishing stock; updating signs and prices; and supporting merchandise moves. Colleagues share loyalty program benefits, ensure customers have what they need, and close interactions with sincere thanks. Schedules include weekend shifts, with hours dependent on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology, handheld equipment, cash registers, and digital tools to process transactions.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to talk, lift, move constantly, stand, reach, stoop, kneel, crouch, and climb ladders, including reaching above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers about precious metals, gemstones, craftsmanship, and luxury brands and help them choose products that fit their preferences and budgets.
Build client relationships through consultative selling, hospitality, and use of clienteling tools and programs.
Meet and surpass daily sales goals, including Client and Protection plan goals.
Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts.
Use point-of-sale technology and digital tools to support transactions and improve the shopping experience.
Maintain an organized, clean, prepared, and shoppable sales floor.
Process, present, organize, store, and replenish stock; update signs and pricing; and support merchandise moves and fulfillment activities.
Ensure merchandise security, accuracy, presentation, and compliance with asset protection requirements.
Participate in vendor training, events, ongoing training, and sales events; stay informed about trends, promotions, new arrivals, and product launches.
Support special events and collaborate with teammates to achieve sales and operational goals.
Greet customers and teammates, provide attentive service, and close customer interactions with a sincere thank-you.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice