About The Position

As a Retail Selling Colleague at Macy’s, you combine results-focused selling with genuine hospitality to create standout shopping experiences. You learn what customers need, offer personalized recommendations, and connect them with suitable products and services. Through product knowledge and warm, personal interactions, you build trust, meet sales goals, and encourage customer loyalty. The role also includes maintaining a clean, organized, and inviting shopping area. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and ensuring the sales floor is ready for customers. They welcome and engage shoppers, share loyalty program benefits, complete the customer’s shopping experience, and collaborate with teammates to deliver store and individual results. This is a full-time position. Full-time colleagues are typically scheduled for 30 or more hours per week; hours depend on business needs and colleague availability. Schedules include weekend shifts. The role requires flexible availability, including days, evenings, weekends, and holidays, as well as regular attendance and punctuality.

Requirements

  • No education or experience required.
  • Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Enjoy meeting people, learning about them, and sharing information.
  • Be resourceful, adaptable to changing priorities, able to work independently, and effective as part of a team.
  • Be comfortable handling electronic devices.
  • Understand and communicate effectively with customers, coworkers, and supervisors.
  • Read and understand employment policies and safety rules and procedures in English.
  • Ability to stand or walk around the store or department for at least two consecutive hours.
  • Ability to use computers and handheld electronic equipment frequently.
  • Ability to lift and move items weighing up to 30 pounds.
  • Ability to perform lifting, moving, standing, reaching, stooping, kneeling, crouching, and ladder climbing.

Responsibilities

  • Greet customers warmly and build genuine connections that support a positive shopping experience.
  • Ask questions to identify customer needs and recommend relevant products, new arrivals, and options that help complete the sale.
  • Close out the customer’s shopping experience, celebrate their purchases, and share relevant loyalty program benefits.
  • Learn store products, services, loyalty programs, and sales systems to assist customers and suggest additional items.
  • Maintain department recovery standards, including the sales floor and fitting rooms.
  • Present merchandise effectively, ensure pricing accuracy, and process markdowns promptly and accurately.
  • Collaborate with colleagues to drive sales and deliver a strong customer experience.
  • Maintain a clean, organized, and inviting shopping space.

Benefits

  • Competitive pay
  • Health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service