Retail Sales Associate, South Bay - Flex

Macy's

2d•Onsite

About The Position

As a Retail Selling Colleague at Macy’s, you combine results-oriented selling with genuine hospitality to create memorable shopping experiences. You learn what customers need, provide personalized recommendations, connect them with suitable products and services, and work toward sales goals by engaging customers and using effective selling behaviors. You also help maintain a clean, organized, inviting shopping space. The role includes assisting customers on the sales floor and in fitting rooms, sharing product knowledge, and supporting customer loyalty. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, popular items, trends, and promotions, and keeping the sales floor ready for customers. Throughout the day, they build customer relationships, recover the sales floor and fitting rooms, update signs and pricing, and assist with merchandise moves. They share loyalty program benefits, ensure customers have what they need, and close interactions with a sincere thank-you. The role emphasizes teamwork, dependable attendance, adaptability, ongoing learning, and contributing to individual and store results. Schedules depend on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week, and part-time colleagues for 12–24 hours per week. All schedules include weekend shifts.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort with communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities.
Ability to work independently and as part of a team.
Comfort handling electronic devices.
Ability to talk, lift, move, stand, and reach with arms and hands as required.
Ability to stand for at least two consecutive hours and lift at least 30 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Nice To Haves

At least 1 year of selling or customer service experience preferred.

Responsibilities

Welcome customers and create friendly, personal conversations to understand their needs and build relationships.
Offer personalized product and service recommendations using product knowledge.
Work toward daily sales goals through customer engagement and effective selling behaviors.
Share loyalty program benefits and help customers complete a positive shopping experience.
Keep the sales floor and fitting rooms clean, organized, recovered, and ready for customers.
Update signs and pricing and support merchandise moves as needed.
Review sales goals and stay informed about new arrivals, popular items, trends, and promotions.
Collaborate with colleagues to support customers and contribute to individual and store results.
Use handheld equipment, computers, and cash registers to perform job functions and process transactions.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.