T-Mobile Retail Sales Associate PALMYRA | E Main St
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates are part of a retail team that represents the T-Mobile brand and creates an energetic, customer-focused shopping experience. Associates build relationships with customers, learn to identify their needs, and educate, demonstrate, and recommend devices and service solutions. This is a learning role: associates work with their team to develop the skills and expertise needed to pursue promotion to Mobile Expert after completing training. The role includes helping customers continue their shopping journey across online, customer care, and in-store channels; demonstrating technology; recommending personalized products and services; and guiding customers through purchases with thoughtful questions and informative answers. Associates use digital tools to demonstrate coverage, plans, services, and device and account features, and complete training on the in-store experience, systems, processes, and reference resources. They collaborate with colleagues across sales, business, and customer service to resolve issues, provide a seamless customer experience, identify and hand off small-business leads, and contribute to shared team success.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time work (40 hours) or part-time work (20 or more hours).
- Six months of customer service and/or sales experience.
Nice To Haves
- Retail environment experience is preferred.
- Strong desire to learn and master customer advocate skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Responsibilities
- Learn and build proficiency in customer service while providing a high-quality customer experience and building customer loyalty.
- Help customers continue their shopping journey across online, customer care, and in-store channels.
- Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
- Recommend personalized device, service, accessory, and Internet of Things solutions.
- Guide customers through purchases with thoughtful questions, informative answers, and product expertise.
- Approach sales and service needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans, services, and device and account features, including inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with employees across channels to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
