T-Mobile Retail Sales Associate WAYNESBORO | E Main St

Arch Telecom•Waynesboro, PA

1d•Onsite

About The Position

Arch Telecom, a national T-Mobile Preferred Retailer with more than 200 stores across the U.S., is hiring a Mobile Associate to represent the T-Mobile brand and deliver a high-quality retail customer experience. This is a learning role: the associate works with the retail team to develop skills and expertise in preparation for promotion to Mobile Expert after completing training. Mobile Associates build relationships with customers, learn to identify their needs, and demonstrate and recommend devices, services, accessories, and Internet of Things products. They guide customers through purchases with thoughtful questions and clear information, use digital tools to explain coverage and plans, and assist with device and account inspection, review, and troubleshooting. Associates also complete training on the in-store experience, systems, processes, and reference resources. The role includes collaborating with colleagues across sales, business, and customer service to resolve customer issues, provide a seamless experience, and identify and hand off small-business leads. The position is available with full-time (40 hours) or part-time (20+ hours) availability.

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time (40 hours) or part-time (20+ hours) work.
Six months of customer service and/or sales experience.
Strong desire to learn and develop customer advocacy skills and meaningful customer connections.
Competitive drive and confidence in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.

Nice To Haves

Retail-environment customer service or sales experience is preferred.

Responsibilities

Provide a high-quality customer experience and build customer loyalty.
Help customers continue their shopping journey, whether it began online, through Customer Care, or in a store.
Explore customers’ individual needs and demonstrate in-store technology.
Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing product expertise.
Address service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Work with colleagues across channels to resolve customer issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and contribute to shared team and company success.