T-Mobile Retail Sales Associate PALMYRA | E Main St

Arch Telecom • Palmyra, PA

1d • Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the United States. Retail Sales Associates, also called Mobile Associates, work as part of a retail team to represent the T-Mobile brand and create an energetic, customer-focused experience. This is a learning role in which associates develop the skills and expertise needed to progress to Mobile Expert after completing training.

Associates help customers continue their shopping journey, understand their individual needs, explore and compare technology, and choose personalized devices, services, and accessories. They use digital tools to demonstrate coverage, plans, and services, and to inspect, review, and troubleshoot devices and accounts. Associates also collaborate with colleagues across sales, business, and customer service to resolve issues, support a seamless customer experience, and identify small-business leads.

The role calls for a strong desire to learn, confidence in a fast-paced sales environment, and the ability to balance customer experience with performance goals. The position is available with full-time (40 hours) or part-time (20+ hours) availability.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Six months of customer service and/or sales experience; retail experience preferred.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability for either full-time (40 hours) or part-time (20+ hours) work.
• Strong desire to learn and develop customer advocacy skills.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work with peers and store leaders, learn and share best practices, and help resolve customer issues.
• Ability to balance customer experience and performance goals.

Nice To Haves

• Retail-environment experience.

Responsibilities

• Help customers continue their shopping journey, whether they started online, through Customer Care, or in a store.
• Explore customers’ individual needs and provide hands-on demonstrations of technology.
• Recommend personalized device, service, and accessory solutions, including Internet of Things devices.
• Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing product expertise.
• Address service and sales needs with patience, honesty, and empathy.
• Learn to use digital tools to demonstrate network coverage, plans, and services, and to inspect, review, and troubleshoot devices and accounts.
• Complete training on the in-store experience, new skills and processes, systems, and reference resources.
• Partner with employees across channels to resolve issues and provide a seamless customer experience.
• Identify and hand off small-business leads.
• Build peer relationships and contribute to shared team and company success.
• Provide first-class customer service while working toward performance goals.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises upon reaching attainable milestones.
• Career advancement opportunities.
• Discounted T-Mobile cell phone plan.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED