T-Mobile Retail Sales Associate WAYNESBORO | E Main St
About The Position
Arch Telecom’s Mobile Associates work as part of a retail team to represent the T-Mobile brand and create energy and excitement around its products and services. They focus on customers’ needs, build meaningful connections, and develop expertise in recommending device and service solutions. This is a learning role, with training intended to prepare associates for promotion to Mobile Expert upon completion. Associates learn customer service skills while delivering a strong customer experience and building loyalty. They help customers continue their shopping journey, explore their needs, demonstrate technology, and guide them through purchases with thoughtful questions and informative answers. They also learn to use digital tools to demonstrate coverage, plans and services, and device and account features. Associates complete training on the in-store experience, skills, processes, systems, and reference resources. They partner with colleagues across sales, business, and customer service to resolve issues, create a seamless customer experience, identify and hand off small-business leads, and support shared team success.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time hours (40 hours) or part-time hours (20+ hours).
- Six months of customer service and/or sales experience.
Nice To Haves
- Retail environment experience is preferred.
- Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learning and sharing best practices while serving customers and resolving issues.
- Ability to balance customer experience and performance goals.
Responsibilities
- Help customers continue their shopping journey, whether it began online, through Customer Care, or in-store.
- Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
- Recommend personalized device and service solutions, including accessories and Internet of Things devices.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Approach customer service and sales needs with patience, honesty, and empathy.
- Learn to use digital tools to demonstrate network coverage, plans and services, and device and account features, including inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with employees across channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
