Retail Sales Associate - Womens Shoes, Hawthorne Center - Full Time

Macy's•Vernon Hills, IL

19h•Onsite

About The Position

As a Retail Selling Colleague in women’s shoes, you combine results-driven selling with genuine hospitality to create standout shopping experiences. You learn about customers’ needs, provide personalized recommendations, connect them with suitable products and services, and build trust and loyalty while working toward sales goals. The role includes customer engagement and selling on the sales floor and in fitting rooms, as well as maintaining a clean, organized, inviting, and shoppable department. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and top-selling items, and staying informed about trends and promotions. During the day, they welcome customers, build personal relationships, recover the sales floor and fitting rooms, update signs and pricing, support merchandise moves, explain loyalty benefits, and provide a sincere close to each interaction. Teamwork, dependability, adaptability, and continuous learning support individual and store results. This is a full-time role, typically scheduled for 30 or more hours per week. Hours depend on business needs and colleague availability, and schedules include weekend shifts. The position requires availability for days, evenings, weekends, and holidays. Physical duties include talking, lifting, frequent movement, standing, reaching, and other tasks described in the physical requirements. The role uses computers and other technology, including handheld equipment and cash registers.

Requirements

Flexible availability for days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to talk, move frequently, stand, lift, and reach with arms and hands.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Engage customers with a warm welcome and personalized conversations to understand their needs and recommend products and services.
Work toward daily sales goals through customer engagement and effective selling behaviors.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Learn about new arrivals, top-selling items, trends, and promotions to inform customer interactions.
Keep the sales floor and fitting rooms clean, organized, recovered, and shoppable.
Update signs and pricing and support merchandise moves as needed.
Complete customer transactions and provide a sincere, helpful close to each interaction.
Collaborate with colleagues and support a welcoming, effective team environment.
Maintain dependable attendance and punctuality.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice