T-Mobile Retail Sales Associate SUPERSTITION SPRINGS CENTER
About The Position
Arch Telecom’s Mobile Associates work as part of a retail team to bring the T-Mobile brand to life. They act as brand ambassadors, creating energy and excitement around products and services while putting customer needs first. Associates build new and existing customer relationships, learn to uncover customer needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role that prepares associates for promotion to Mobile Expert upon completion of training. The role includes helping customers continue their shopping journey in-store, online, or through Customer Care; demonstrating technology; recommending personalized device, service, accessory, and Internet of Things solutions; and guiding customers through purchases with thoughtful questions and informative answers. Associates use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting. They complete training on the in-store experience, skills, processes, systems, and reference resources, and collaborate with colleagues across channels to resolve issues, provide a seamless customer experience, and identify small-business leads. The position is available full-time (40 hours) or part-time (20+ hours).
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
- Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
- Six months of customer service and/or sales experience.
Nice To Haves
- Retail environment experience preferred.
Responsibilities
- Provide a best-in-class customer experience and build customer loyalty.
- Help customers resume their shopping journey across online, Customer Care, and in-store channels.
- Explore customer needs and provide hands-on demonstrations of in-store technology.
- Recommend personalized devices, service plans, accessories, and Internet of Things devices.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Approach service and sales needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
- Work with the team to develop skills and expertise in preparation for promotion to Mobile Expert.
Benefits
- Employee Stock Ownership Program (ESOP)
- Competitive hourly pay
- Uncapped commission earnings
- Automatic raises upon reaching attainable milestones
- Career advancement opportunities
- Discounted T-Mobile cell phone plan
- Health benefits for full-time employees
- Monthly sales incentive programs, contests, and rewards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
