T-Mobile Retail Sales Associate SUPERSTITION SPRINGS CENTER
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates work as part of a retail team to represent the T-Mobile brand, create enthusiasm for its products and services, and put customer needs first. This is a learning role: associates build skills and expertise with their team in preparation for promotion to Mobile Expert after completing training. The role involves helping customers find personalized device, service, accessory, and Internet of Things solutions; demonstrating technology; guiding customers through purchases; and delivering patient, honest, and empathetic service. Associates learn to use digital tools and complete training on store experiences, processes, systems, and reference resources. They also partner with colleagues across sales channels, business, and customer service to resolve issues and support a seamless customer experience.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20 or more hours) work.
- Strong desire to learn customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore individual customer needs and demonstrate in-store technology.
- Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Approach sales and service needs with patience, honesty, and empathy.
- Learn to use digital tools to demonstrate coverage, plans, services, and device or account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with colleagues across channels to resolve customer issues and provide a seamless experience.
- Identify and hand off small-business leads.
- Build peer relationships and share accountability for company success.
- Provide a first-class customer experience while meeting performance goals.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
