T-Mobile Retail Sales Associate KEY BISCAYNE
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates work as part of a retail team to represent the T-Mobile brand and Arch Telecom’s core values. They create energy and excitement around products and services, focus on customer needs, and build new and lasting customer relationships. This is a learning role: Associates build skills and expertise with their team in preparation for promotion to Mobile Expert upon completing training. The role combines customer service and sales. Associates help customers continue their shopping journey, explore their individual needs, and experience technology through in-store demonstrations. They recommend personalized device, service, accessory, and Internet of Things solutions; guide customers through purchases; and approach sales and service needs with patience, honesty, and empathy. Associates learn to use digital tools to demonstrate coverage, explain plans and services, and inspect, review, and troubleshoot devices and accounts. Associates complete training on the in-store experience, processes, systems, and reference resources. They work with colleagues across business and customer service channels to resolve issues, provide a seamless customer experience, identify and hand off small-business leads, and support shared success.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Strong desire to learn and master customer-advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
- Ability to stand for long periods.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
Nice To Haves
- Retail environment experience.
Responsibilities
- Provide a best-in-class customer experience and build customer loyalty while learning customer-service skills.
- Help customers continue their shopping journey, whether it began online, through Customer Care, or in-store.
- Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
- Recommend personalized solutions, including devices, service plans, accessories, and Internet of Things devices.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Learn to use digital tools to demonstrate network coverage and plans and to inspect, review, and troubleshoot devices and accounts.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
