T-Mobile Retail Sales Associate WESTMINSTER Bolsa Ave Jump start $1000

Arch Telecom•Westminster, CA

7d•$17 - $30•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores across the U.S. The Mobile Associate is part of a retail team that represents the T-Mobile brand, creates enthusiasm around products and services, and prioritizes customer needs. This is a learning role in which the associate builds the skills and expertise needed to pursue promotion to Mobile Expert after completing training. The role focuses on helping customers continue their shopping journey, understanding their needs, demonstrating technology, and recommending personalized device, service, accessory, and Internet of Things solutions. Associates use digital tools to explain coverage and plans and to review and troubleshoot devices and accounts. They complete training on the in-store experience, systems, processes, and reference resources, and work with colleagues across business and customer service channels to resolve issues and identify small-business leads.

Requirements

At least 18 years of age.
High school degree or GED.
Six months of customer service and/or sales experience; retail experience preferred.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time work (40 hours) or part-time work (20 or more hours).
Strong desire to learn and build meaningful customer connections.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.

Nice To Haves

Retail environment experience.

Responsibilities

Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ individual needs and demonstrate in-store technology.
Use side-by-side selling to recommend personalized devices, plans, accessories, and Internet of Things products.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Address service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans, services, and device or account review and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and contribute to shared accountability for company success.